Braintree Multimedia Design

Worst customer service, specially printing and marketing. Work not done as promised, poor communication.

One of the worst customer service at this store. I was here yesterday and the guy said the lady who handles designing the cards is not here so come back tomorrow, and today I have been waiting for an hour and when se came back no apologies or nothing. Worst customer service!

PRESSURE SELLING. Just bought a printer. The cashier offered to upsell me toner, I said sure. Then he tried to upsell paper, I didn't need paper. Then he tried to upsell a "free warranty" (I asked, it's really free? He says yes it's free).that costs $50. I said clearly that I didn't want the warranty. He tried to convince me that I should get it because I can scratch the printer, keep the printer, and get a replacement, and keep both.

It was slimy and pretty offensive to hear. (If I were his boss and heard that I'd give him a formal warning.) After having to cut him off THREE TIMES by saying no, he "punished me" with "I understand it's too much money for you." I'm never going to this Staples again. I don't have this kind of time, and I don't enjoy being harassed. This was harassing.

Guy in the red shirt with Glasses, name is Rob, extremely rude customer service, I walked up to him and was going to ask a simple yes or no question, before I could even voice my question he cut me off and told me he could not help me, did not appreciate how I was treated here or how he conducted himself, very terrible experience here.

Called to double check inventory, woman on the phone said she needed a device to search for it with and told me to hold. I held for probably 6 or 7 minutes and I very calmly said "Wow what is she doing she just needed to grab a device" and a few moments later I hear her come back on the phone almost disappointed sounding with "I haven't forgot about you.

I just got a little busy, I'll be with you shortly. Is that okay?". Very confusing customer service because you told me you were helping me and then you're helping someone else. The whole phone conversation I was very polite and calm and she hangs up on me in the middle of finally saying "I appreciate your help" even though all she did was talk with me about the online ordering process.

Which she also sounded short winded about. She wanted to say "Well it might say 1 Hour Pick Up but then in REALLY REALLY small gray text it will say NOT REady For Pick Up". I don't know, best way to sum it up is I'm your customer not a colleague on the radio and I really hope your manager isn't the reason you feel you have to juggle multiple things at a time.

So I went in here to register my nonprofit for a business account and to get a tax exempt form for Staples. The assistant manager who was assisting me James was clearly confused on the process. He never even asked me what was my usage going to be or any other options that may be available to me. 30 minutes later I'm told I will get a decision within two weeks when I needed an immediate purchase that day but could not pay the tax as we are not allowed to pay taxes.

This was the first thing he should've offered me, he disappeared to go get the form and I didn't see him again. At this point I was over it and left the store. I would have the staples would have been a lot more useful and knowledgeable when it comes to nonprofit organizations trying to give them business. So disappointed

This positive review is 100% because of Braintree Staples' current staffing. Keep an eye out for "Geo" (an exceptional manager on duty today) who helped with my selection and purchase while simultaneously leading three other staff. Geo answered detailed questions, encouraged me make the final decision on the product selections (i.e. not pushy or fake), made the entire visit exceptionally easy and even was friendly along the way. Geo also facilitated speedy payment and offered to help bring out heavy items.

Somehow I was in and out in less than 10 minutes. Along the way, I noticed younger staff going to Geo for direction, respectfully taking action and smiling. On the way to the my vehicle, staff expressed how much they love working for him. How often does that happen? His positive impact is obviously felt by customers (like me), staff and the store as a whole.

Helpful staff friendly customer service from morning till evening but still needs improvements. over all great service just needs more staff within the store to help speed things up when it gets busy. when i approached an associate for a specific charger Edgar was very helpful and helped me decide what type of charger i was looking for. He explained what the differences in fast chargers were from 10watts to 12 watts and quickly lead me to the product in question. Very efficient, helpful and polite.

The only store left with a fax machine for those important documents that you need to send in a timely fashion. The kid on the register was very kind.

Great experience with the printing department! Had some trouble printing out a big seating chart for a wedding and ended up needing to print it 3 times but only was charged for one print. They were very helpful figuring out the best way to print it in the right shade and size.