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Reviews (10)
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Steve Holmi
May 24, 2022
Made the drive over to Grand Rapids to look at some Stressless Recliners, etc. I had heard of Design Quest but had never been to the store. It was well worth the drive! The store is very nice with high quality furniture professionally displayed. The most impressive part of experience was the service provided by Tom H. He was nothing short of amazing with his helpfulness and product knowledge.

I never felt like he was trying to sell me anything per se but rather pointing out all of the things I should be looking for in a recliner in terms of fit, overall comfort, options available including bases, leather, color, power vs non-power, etc. He knew everything you'd ever want to know as far as the Stressless line of furniture go. One of the best sales staff experiences I can remember. I would highly recommend a visit to Design Quest if you are looking for high end quality furniture and exceptional knowledgeable sales staff.
Brian Fathera
Apr 16, 2022
Great selection of modern style furniture and furnishings for all the rooms of your home. Salespeople were helpful and friendly, not pushy at all. High quality brands such as Herman Miller and Ekornes Stressless can be found here. If you love furniture I would highly recommend visiting Design Quest the next time you are in Grand Rapids.
Timothy Verity
Mar 24, 2022
My wife and I have been purchasing furniture from Design Quest over a four year period. We have furnished our living room, our dining room and my home office with a fabulous X chair. The quality of the materials used in the furniture is always top notch. The staff is never pushy and very patient. We will continue to shop at Design Quest!
Nate Elston
Feb 27, 2022
They have some nice stuff, but frankly I am surprised they do not lock the door behind you when you enter. Thank goodness for fire codes! The lady at the front desk was nice enough when we arrived but got down right rude and attempted to steer us towards something we are not interested in when we didn't find what we were looking for. Decorating and furniture purchases are a personal decision, our tastes do not have to be yours as well, it is ok, no need to be a bully. The level of discomfort was 10/10, shopper beware. Side note, the plants in the front of the store are over watered and exposed to too cold of conditions.
Bob Zomermaand
Feb 24, 2022
I want to add up front here that the store responded to the review below. They apologized and assured me that they are going to remind their staff how important it is to make everyone feel good about going to the store. Today was a strange experience. We went to design quest with a particular need in mind. While we were welcomed to the store by a person at the checkout desk, we were then approached by a salesman.

What followed was beyond odd. The guy showed us a few items that were the sort of item we wanted to purchase. Then he told us that what we wanted was wrong for the use we had in mind. He then gave us an attitude that told us to leave as soon as possible. My wife became fearful and headed for the door almost at a run. It felt all wrong. Design quest is a high quality merchandiser.

And this guy was rude for what reason we do not know. He also threw the other help under the bus by saying that that guy is just here putting in time. He doesn't care about things. Well, we got the message --- I don't care either.
Gail Silver
Dec 07, 2021
Excellent service from beginning to end. We love our new dresser and are grateful that Design Quest was able to get it to us. Thank you!
Teresa Nicholson
Nov 26, 2021
Great products, excellent customer care. The best delivery experience you'll ever get. Two hour delivery windows and they come when they say they will (even if you deliver Up North!)
Stephanie Hendershot
Nov 18, 2021
Such a great experience! We just moved here and we've been having a difficult time finding furniture that's in stock. However, this was not the case at Design Quest! Tom was our expert designer at Design Quest and he was able to have a sectional and rug delivered same day! Talk about top notch service! We love this place! Definitely recommend.
Nicole Coman
Dec 07, 2017
Lots of modern designs. Only retail shop to offer Herman Miller items in GR. Most of display rooms are either living room or bedroom furniture. You will not find kitchen stuff here. Wandered in and no one greeted or acknowledged us until we were practically walking out the door, but they were friendly when I asked a question at that time.
Jeremy Daugherty
Apr 26, 2017
Finding unique furniture that is built well and functional can be a challenge. The staff at this location do a great job of finding interesting pieces and offering them at competitive prices. I have enjoyed every person I have worked with here and they have all been willing to go the extra mile to ensure the best possible service.